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Terms of Service

Last updated: March 2026

Welcome to CaseSolo. These Terms of Service (“Terms”) govern your access to and use of the CaseSolo platform, including our website, applications, AI-powered features, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using CaseSolo, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using CaseSolo on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

CaseSolo is an AI-native case management platform designed for personal injury law firms. The Service provides tools for case tracking, document management, task automation, deadline monitoring, AI-assisted document drafting, medical records summarization, and related functionality. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make commercially reasonable efforts to notify you of material changes.

3. User Accounts

To use CaseSolo, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activity that occurs under your account.
  • Notifying us immediately of any unauthorized use of your account.
  • Ensuring that all users within your organization comply with these Terms.

You may not share account credentials, create accounts using false information, or create multiple accounts for the purpose of circumventing usage limits.

4. Subscription and Billing

CaseSolo is offered on a per-seat, per-user subscription basis. By subscribing, you agree to pay the applicable fees for your selected plan. Key billing terms include:

  • Billing Cycle: Subscriptions are billed monthly or annually, depending on your selection. Fees are charged in advance at the beginning of each billing cycle.
  • Seat-Based Pricing: You will be charged for each active user seat. Adding seats during a billing cycle will result in prorated charges.
  • Payment: All payments are processed through our third-party payment processor, Stripe. You agree to provide valid payment information and authorize recurring charges.
  • Refunds: Fees are non-refundable except where required by law. If you cancel your subscription, you will retain access through the end of the current billing period.
  • Price Changes:We may adjust pricing with at least 30 days' prior written notice. Continued use of the Service after a price change constitutes acceptance.

5. AI Features Disclaimer

CaseSolo incorporates artificial intelligence features, including but not limited to demand letter drafting, medical records summarization, intake qualification, and coverage analysis (“AI Features”). You acknowledge and agree that:

  • Not Legal Advice: AI-generated outputs are provided for informational and assistive purposes only. They do not constitute legal advice, and CaseSolo is not a law firm.
  • Professional Review Required: All AI-generated content must be reviewed, verified, and approved by a licensed attorney before use in any legal proceeding or client communication.
  • No Guarantee of Accuracy: AI outputs may contain errors, omissions, or inaccuracies. CaseSolo does not guarantee the correctness, completeness, or suitability of any AI-generated content.
  • Your Responsibility:You are solely responsible for how you use AI-generated outputs and for ensuring compliance with all applicable legal and ethical obligations, including your jurisdiction's rules of professional conduct.

6. Data Ownership

You retain all right, title, and interest in the data you upload, input, or generate through the Service (“Your Data”). By using CaseSolo, you grant us a limited, non-exclusive license to process, store, and transmit Your Data solely as necessary to provide and improve the Service.

We will not sell, share, or use Your Data for purposes unrelated to the provision of the Service. For details on how we handle your data, please see our Privacy Policy.

Upon termination of your account, you may request an export of Your Data. We will make Your Data available for export for a period of 30 days following termination, after which it may be permanently deleted.

7. Intellectual Property

The Service, including its software, design, documentation, branding, and all related intellectual property, is owned by CaseSolo and its licensors. These Terms do not grant you any right to use CaseSolo's trademarks, logos, or branding without prior written consent.

You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service. You may not copy, modify, distribute, or create derivative works based on the Service except as expressly permitted by these Terms.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or professional rule.
  • Infringe upon the rights of any third party.
  • Upload or transmit malicious code, viruses, or other harmful material.
  • Attempt to gain unauthorized access to the Service or its related systems.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service to develop a competing product or service.

9. Limitation of Liability

To the maximum extent permitted by applicable law, CaseSolo and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to CaseSolo during the twelve (12) months preceding the claim.

CaseSolo is not liable for any outcomes resulting from reliance on AI-generated content, missed deadlines, or any decisions made based on information provided through the Service.

10. Indemnification

You agree to indemnify, defend, and hold harmless CaseSolo and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

You may cancel your subscription at any time through your account settings. CaseSolo may suspend or terminate your access to the Service if:

  • You breach any provision of these Terms.
  • Your payment method fails and is not resolved within 14 days.
  • We are required to do so by law or to protect the security of the Service.
  • Your use of the Service poses a risk to other users or our infrastructure.

Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination (including Sections 6, 7, 9, 10, and 12) will remain in effect.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction of such courts.

Before initiating any formal legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at the address below. We will attempt to resolve the dispute through good-faith negotiation for a period of at least 30 days.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes.

14. Miscellaneous

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and CaseSolo regarding the Service.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. CaseSolo may assign its rights freely.

15. Contact Information

If you have any questions about these Terms, please contact us at: